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The legal framework behind your link bok account

When you open an account on link bok, your account security, payment flow and personal data are managed under a clear legal structure.

Account verification on fileEncrypted deposit and withdrawal recordsDANA, OVO, GoPay, QRIS payment logsSupport escalation paths
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link bok The legal framework behind your link bok account
REACH US ANYTIME

Legal and policy support channels

When you need to understand your rights, request a copy of your data, or escalate a legal concern, we have dedicated support paths.

Live chat support Chat with our legal and account team directly through the link bok lobby. Available seven days a week to answer policy questions and handle data requests.
Email escalation Send legal or account concerns to our compliance inbox. We respond within two working days with detailed explanations and next steps.
In-app help centre Browse frequently asked legal topics, account closure procedures and data-access forms directly from your account menu on desktop and mobile.
HOW WE HANDLE YOUR DATA

Security, retention and your account rights

Your trust is earned through how we actually manage your data every day. We use encryption for all account communication, keep your payment information on secure servers, and never share your personal…

Account encryption

All login credentials, payment details and account history are encrypted end-to-end. Your session data is cleared when you log out, and we do not store unencrypted payment card details.

Data access requests

You can request a copy of all personal data we hold on your account. Submit the request via our legal support email and we provide it within ten working days in a readable format.

Cookie and tracking policy

We use cookies to keep you logged in and to track your game preferences. You can manage cookie consent in your account settings or browser at any time; some features may require essential cookies.

Payment data retention

DANA, OVO, GoPay and QRIS transaction records are held for seven years to comply with banking and tax regulations. Account closure does not immediately delete this history.

Third-party sharing

We share account and payment data only with payment processors and support vendors who sign confidentiality agreements. We never sell your contact information or betting history.

Account deletion process

Request account closure through our support team or in-app form. We close your account, refund any remaining balance to your verified payment method, and begin our data retention countdown.

Frequently asked questions about legal and account rights

We've compiled answers to the questions we hear most often about account rights, data, withdrawals and how our legal framework works. If your question is not answered here, reach out through our support channels and we'll walk you through it.

We collect your email address, phone number, full name, date of birth and country of residence. We verify your identity through your first deposit. Additional payment details (bank account or e-wallet information) are added only when you make a withdrawal request.

Yes. Submit a data access request through our legal support email or in-app help centre. We provide a downloadable file containing all account information, transaction history and communication records within ten working days.

Account information, including email and transaction history, is retained for seven years after closure to comply with financial and tax regulations. Payment processor records (DANA, OVO, GoPay, QRIS) are held according to banking requirements, which may extend beyond seven years.

Any remaining balance in your account wallet is refunded to the verified payment method you used for your most recent deposit. Refunds via DANA, OVO, GoPay and QRIS typically process within one working day. You'll see confirmation in your link bok support log.

Yes. Your full transaction log—including deposit timestamps, payment method, amount and status—is visible in the Account menu under Transaction History. You can download a statement in PDF format for your records at any time.

We do not grant third-party access to your account. Only you, via your login credentials, can view your balance and game history. Our support team can view account details only to resolve disputes or process requests you initiate through official channels.

You can update your email address and phone number directly in your account settings. Your legal name, date of birth and country cannot be changed after verification, as they are tied to your identity and payment compliance. Contact support if you need to correct a registration error before your first withdrawal.

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