Reference

Your Agreement With link bok Starts Here

Every account on link bok operates under these Terms and Conditions, which set out your rights, our obligations, and the rules that govern deposits via DANA, OVO, GoPay…

Account eligibility depends on local lawDANA, OVO, GoPay, QRIS coveredIndonesian language support available24/7 compliance contact openGoverned by applicable jurisdiction
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link bok Your Agreement With link bok Starts Here
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms and Conditions is unclear, you can contact our compliance and support team directly through three dedicated channels.

Live Chat Reach our compliance-aware support agents via live chat on the link bok site, available daily 08:00–24:00 WIB. Quote the specific clause number you want clarified for a faster, more accurate reply.
Email Support Send a written query about any Terms and Conditions clause to our dedicated support email. Formal written responses for account-specific matters are returned within two business days of receipt.
In-Account Help Centre Log into your account, navigate to Help, and open a support ticket referencing the exact section of the Terms and Conditions you need clarified. Ticket status is visible in real time.
SECURITY AND ACCOUNTABILITY

How link bok Handles Your Account Under These Terms

Our Terms and Conditions are backed by concrete account-security practices, data handling procedures and retention policies that are applied consistently across every account.

Data Retention Policy

We retain your account data for the period required by applicable jurisdiction rules. You may request a summary of stored data at any time by submitting a written request via the in-account Help Centre, and we respond within five business days.

Cookie Usage Terms

Our cookie policy, incorporated into these Terms and Conditions, explains which tracking technologies run during your session, how long they persist, and how you can manage them through your browser settings on any device you use.

Account Security Standards

Every account is protected by encrypted login credentials and session-token verification. If we detect an access anomaly, we lock the session and send an alert to your registered email before any further action is taken on the account.

Transaction Record Access

Your full transaction history — covering every DANA, OVO, GoPay and QRIS movement — is stored in your account wallet and accessible for download at any time, giving you a clear audit trail for any dispute you raise.

Requesting Term Changes

If you believe a term has been applied incorrectly to your account, submit a formal review request through email or in-account ticket. Our compliance team reviews each case individually and issues a written decision within two business days.

Jurisdiction Compliance

Eligibility for specific features, including QRIS payment routing and certain game categories, depends on local law. We apply jurisdiction checks at account creation and re-verify when local regulations are updated to keep your account status accurate.

Frequently Asked Questions About Our Terms

Below are questions we hear most often from account holders about how these Terms and Conditions work in practice. Each answer points to a specific clause area or a concrete account step so you know exactly where to look or what to do.

The full Terms and Conditions are always published on this page at linkbok.xyz/terms-conditions/. Whenever we update the text, the revised date appears at the top of the page so you can tell whether the version has changed since your last visit.

The core Terms and Conditions apply to all accounts equally. However, payment-method-specific clauses — such as minimum transfer amounts for DANA or OVO, or scan-expiry rules for QRIS — are outlined in the payment section of these terms and may differ by method.

If you disagree with a revised version of our Terms and Conditions, contact support within seven days of the update going live. Our team can discuss your options, including temporary account suspension while you review the changes before making a final decision.

Submit a written data-access request through your in-account Help Centre or via our support email. We acknowledge requests within one business day and deliver a summary of stored account data within five business days of receiving your request.

Account eligibility and access to specific features depend on local law. Whether you are in Makassar or another region, we apply the same jurisdiction checks at account creation and update your access status automatically if local regulations change.

Transaction records covering every GoPay, DANA, OVO and QRIS movement are retained for the period required by applicable jurisdiction rules. You can download your own transaction history directly from the account wallet at any time without submitting a request.

Raise a formal dispute by submitting a support ticket through the in-account Help Centre or by emailing our compliance team. Reference the specific clause and your account ID. Our team issues a written decision within two business days of receiving your submission.

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